All orders are accepted at the sole discretion of fengshui-decor.co.za and are subject to your credit or debit card being authorized for the transaction. All transactions are processed through a secure pay server.
It is your responsibility to check information you have provided (name, address…) are accurate. We are unable to offer refunds or replacements for orders which are lost or delivered to the wrong address.
We offer deliveries of our products within South Africa. For international orders please contact us at firstname.lastname@example.org.
We make deliveries / shipments from Monday – Friday (excluding public holidays).
We ship our products to almost any registered physical address in South Africa.
– Standard Delivery 3 – 10 working days
– Express Delivery 1 – 3 working days. Please contact us regarding this option at email@example.com
It is important that you provide your day telephone number so the courier provider can contact you. Courier services will require signature of receipt.
The order can be cancelled if it has not already been sent out for delivery. Cancellation fee of 5% will be deducted from your refund payment if you cancel your order through no fault of Fengshui-decor.co.za.
If you are not happy with your purchase we may offer an exchange, replacement or refund on any item, which is returned to us within 30 days of your receipt of goods. Item must be in the original packing and in good and unused condition. Cost of shipping will be deducted from your refund. If the return is due to an error from our side we will gladly refund goods and delivery charges. You will not be refunded for goods that failed delivery if you have provided incorrect delivery information.
For more returns and refund information please contact us at firstname.lastname@example.org